FAQ-Atech Sensor Co., Ltd.

Product Information:

Q: What types of sensors do you offer?

A: We provide a range of sensors, including level sensors, pressure sensors, flow meters, and weather station sensors.

Q: Can you customize sensors to meet specific needs?

A: Yes, we offer customization services to tailor our sensors to your specific requirements, ensuring optimal performance for your application.

Q: What certifications do your sensors have?

A: Our sensors comply with industry standards and may have certifications such as CE, RoHS, FCC, ATEX, and other relevant quality certifications. Please inquire about specific product certifications.

Q: Can I get a sample of the sensor before placing a bulk order?

A: Yes, we offer sample orders to allow customers to evaluate our sensors before making larger commitments. Contact our sales team to discuss sample availability.

Ordering and Shipping:

Q: What is the typical lead time for sensor orders?

A: Lead times may vary depending on the type and quantity of sensors ordered. Please check the production info with the team.

Q: How can I place an order for sensors?

A: You can place an order by contacting our sales team through our website, email, or phone. We will guide you through the ordering process.

Q: How are products shipped?

A: We offer various shipping options, including DHL, FedEx, UPS, EMS, TNT, China Post, and sea freight. Customers can choose between prepaid or collect freight options.

Q: How do I track my order once it's shipped?

A: Once your order is dispatched, we provide tracking information for your convenience. You can use the provided tracking details to monitor the shipment status.

Q: Can I return or exchange sensors if they don't meet my requirements?

A: We have a return and exchange policy. Please review our terms and conditions or contact our customer service for details on the return process and eligibility.

Technical Support and Maintenance:

Q: Do you provide technical support for installation and calibration?

A: Yes, our technical support team is available to assist with the installation, calibration, and troubleshooting of our sensors.

Q: Can I get assistance with troubleshooting if I encounter issues with the sensors?

A: Absolutely. Our technical support team is available to assist with troubleshooting and resolving any issues you may encounter with our sensors. Feel free to reach out for prompt assistance.

Q: Are there any maintenance requirements for your sensors?

A: Our sensors are designed for minimal maintenance, but specific recommendations may vary. Please refer to the product manual or contact our support team for guidance on maintenance procedures.

Payment and Security:

Q: What's the terms of payment?

A: Paypal, Western Union, TT, LC, etc.

Q: How secure is the payment process with your company?

A: Absolutely secure. We are a verified supplier by SGS, and for added confidence, you can opt for payment through trade assurance via Alibaba.

Response Time:

Q: How long will it take to get a reply?

A: Our sales team will reply to you within 1 hour as soon as they get your contact. Please share your email address, WhatsApp, WeChat to get a quicker answer.

Company Visit:

Q: Could I visit your factory?

A: Of course, we warmly welcome you to visit our factory.